Returns Policy
Right of withdrawal
Customers located in the European Union have the right to withdraw from their purchase within 14 days of receiving their order, without giving any reason.
To exercise this right, please contact us at, contact@horizonsnaturebeauty.com before returnig any product. Your request must clearly state your name, order number and the products concerned.
After notifying us, the products must be returned within 14 days.
Return conditions
To be eligible for a return, products must be unused, unopened, undamaged and returned in their original packaging, with all seals and protective packaging intact.
Please do not send any products back before receiving return instructions from us.
Cosmetics and hygiene products
For health protection and hygiene reasons, sealed products that have been opened, used or unsealed after delivery cannot be returned, unless they are defective, damaged or incorrect.
Return shipping costs
Customers are responsible for return shipping costs when exercising their right of withdrawal.
We recommend using a tracked shipping service, as we cannot be responsible for returned parcels that are lost or damaged during transport.
If the product received is defective, damaged or incorrect, reasonable return shipping costs will be covered by us.
Damaged, defective or incorrect products
Please inspect your order upon delivery.
If an item is damaged, defective or different from the product ordered, contact us as soon as possible at, contact@horizonsnaturebeauty.com and include :
- Your order number
- A description of the problem
- Clear photographs of the product and packaging
We will review your request and provide an appropriate solution, such as a replacement, refund or price reduction.
Refunds
Once the returned products have been received and inspected, we will inform you whether the refund has been approved.
Approved refunds will be issued to the original payment method. We may withhold the refund until we have received the return products or proof that they have been sent back.
Original standard delivery costs will be refunded where required by applicable consumer law. Additional costs resulting from a more expensive delivery method selected by the customer will not be refunded.
Banking and payment processing times may vary.
Exchanges
We do not currently offer direct exchanges. To obtain another product, please return the eligible item and place the new order.
Non-returnable items
The following products cannot be returned :
- Opened, used or unsealed cosmetics and hygiene products.
- Products damaged after delivery through misuse or improper storage.
- Gift cards.
- Products clearly personalised for the costumer.
- Products returned without prior authorisation or outside the applicable return period.
This does not affect your statutory rights concerning defective or non-conforming products.
Return address
The return address and instructions will be provided after your return request has been approved. Returns sent without prior authorisation may not be accepted.
Contact
For any questions about returns or refunds, please contact us at :
contact@horizonsnaturebeauty.com